Privacy Policy

Who we are

Howard Resource Group is a limited liability company based in Dawsonville, Georgia, offering managed IT, PC repair, a used PC marketplace, websites, and remote tech support. Our website is howardresourcegroup.com.

What information we collect

We collect information you provide directly when you submit a form, book a service, call or text us — including your name, email address, phone number, business name, city, device details, and a description of your issue or request.

When you arrive from an ad or a campaign link, we record the ad click identifier (for example Google’s gclid) and campaign tags (utm_source, utm_medium, utm_campaign) and the page you landed on, and store them with any inquiry you send. This tells us which advertising actually produces customers.

Payments are taken by Stripe. Card details go directly to Stripe and never reach our servers; we receive the payment result and the contact details you give at checkout.

We also use Google Tag Manager and Google Analytics to measure how the site is used (pages visited, time on site, approximate location, device type).

How we use your information

Information you submit is used to respond to your inquiry, deliver and bill the service you ask for, keep records of our work, and measure which of our ads bring in customers. We do not sell, rent, or trade the contact details you give us. The advertising tools described under “Cookies & tracking” receive browsing information from this site; you can turn that off under “Your privacy choices”.

Managed IT clients

If we manage your IT, the service involves handling information beyond what this policy otherwise describes. This section explains what that is.

What the management software collects

Devices under management run software that reports operational information: hardware and operating system details, installed software and patch status, disk health and capacity, security alerts, backup job results, event logs relevant to faults, and the user account names associated with a device. This is technical telemetry, used to keep systems running and secure.

What it does not do

It is not used to read the contents of your personal or business files, monitor employee productivity, log keystrokes, or record screens outside a support session you are taking part in. Administrative access exists to deliver the service, is used only for that, and is logged.

Incidental access to your data

Delivering IT support sometimes means we can see business data — restoring a file, repairing a mailbox, diagnosing a database. We access only what the task requires, we do not copy it elsewhere, and we do not keep it once the work is done.

Service providers

Managed IT is delivered using third-party platforms for monitoring, endpoint security, backup and documentation. Those providers process data on our behalf, under their own terms, and only to deliver your service. A current list of the providers used in your environment is available on request.

Retention

Operational telemetry and support history are kept while you are a client and for a reasonable period afterwards, for warranty, dispute and record-keeping purposes. Administrative credentials are removed at the end of an engagement and management software is uninstalled from your devices.

Regulated data

Where a client handles protected health information or other regulated data, a Business Associate Agreement or equivalent is executed before that data is handled, and its terms take precedence over this policy for the data it covers.

Cookies & tracking

This site uses Google Tag Manager and Google Analytics to collect anonymous usage data. These tools use cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We use the Meta (Facebook) Pixel (ID 1901189623927526) on this site to measure ad performance and track conversions. This tool may collect information about your browsing behavior for advertising purposes. We do not send the contact details you type into our forms to Meta. You can opt out via Facebook's privacy settings.

We use Google Ads remarketing and the Meta Pixel to show ads for our services to people who have visited this site. Third-party vendors, including Google and Meta, use cookies to show you ads on other websites and apps based on your past visits to this site. You can opt out of Google's personalized advertising at https://adssettings.google.com and of Meta's at https://www.facebook.com/adpreferences. You can also opt out of many third-party vendors' use of cookies at https://optout.aboutads.info.

Your privacy choices

You can turn off advertising tracking on this site (the Meta Pixel and Google’s advertising tags). Analytics that help us run the site stay on. Your choice is saved in this browser.

If your browser sends a Global Privacy Control signal, we treat it as an opt-out automatically.

SMS communications

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Howard Resource Group. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

SMS consent is not shared with third parties or affiliates. Your phone number and opt-in status are used solely to communicate with you directly about your inquiry or service request and will never be sold, transferred, or shared for marketing purposes.

Affiliate links

Some pages on this site contain affiliate links. If you click a link and make a purchase, we may earn a small commission at no additional cost to you. Affiliate links are clearly disclosed on any page that uses them.

Third-party services

These providers process information on our behalf, only to run the services described here:

• Cloudflare — hosts this site and stores our customer records (inquiries, quotes, invoices), and secures our staff sign-in.
• Formspree — a backup that forwards form submissions to our email if our own system is unavailable. See Formspree’s privacy policy.
• Stripe — invoices and payments.
• Resend — sends our emails (confirmations, invoices, check-ins).
• RingCentral — our business phone and text messaging; calls and texts with us are logged against your inquiry.
• Cloudinary — stores photos of marketplace listings.
• Google (Analytics, Tag Manager, Ads) and Meta (Pixel) — measurement and advertising, as described above.

We keep inquiry and customer records for as long as we work together and for up to seven years afterwards for tax, warranty and dispute purposes, unless you ask us to delete them sooner and we are not required to keep them.

Your rights

You may request that we delete any personal information you have submitted to us. To do so, email us at [email protected] and we will respond within 5 business days.

Contact

Questions about this policy? Reach out at [email protected].