Terms of Service
Last updated: October 14, 2026
Who we are
Howard Resource Group is a limited liability company based in Dawsonville, Georgia. We offer PC repair, a used PC marketplace, and remote tech support. By using our website or requesting our services, you agree to these terms.
Services
We provide managed IT services and business IT support, PC repair, hardware upgrades, virus removal, data recovery, OS reinstalls, remote support, and website design. Prices listed on the site are estimates; final pricing is confirmed before any work begins. We will never charge you for work you didn't authorize.
Estimates and quotes
There's no charge to book, and nothing is collected up front — the $24.99 diagnostic is billed at the end, along with any repair work. If we find the fix and you approve it, the $24.99 is credited toward your repair bill, so you pay only the difference. If we cannot diagnose or fix the issue, the diagnostic fee is waived entirely — you pay nothing. If we provide a repair quote and you choose not to proceed, the $24.99 stands — it covers the diagnostic time.
For data recovery, if we cannot recover your data, you owe nothing. We will always tell you honestly what we can and cannot recover before you commit.
Your device and data
You are responsible for backing up your data before we pick up a device for service. While we take care to protect your data and include a backup step for OS reinstalls, we are not liable for data loss that occurs during repair or recovery work on a device with a pre-existing hardware or software failure.
We will not access, copy, share, or retain any of your personal files beyond what is necessary to perform the requested service.
Remote support sessions
Remote sessions are conducted via screen-sharing software with your full knowledge and consent. You may end the session at any time. We only access what is necessary to resolve your issue and do not retain remote access credentials after the session ends.
Managed IT services
Managed IT is provided under a separate written service agreement with each client. That agreement defines the covered users, devices, locations and services, and it governs wherever it differs from these general terms. What follows describes how the service works in outline; it does not replace that agreement.
Monitoring and remote access
Managed IT requires management software installed on covered devices. It reports operational information — device health, patch and update status, security alerts, backup job results and similar telemetry — so that problems can be identified and resolved. It is not used to read personal files, monitor employee productivity, or record screen activity outside a support session you are aware of. Administrative remote access is used to deliver the service and is logged.
What you are responsible for
Providing accurate information about your environment, holding valid licences for the software you ask us to manage, telling us when devices, staff or locations are added or removed, and maintaining the physical security of your premises and equipment. Charges are based on the users, servers, network devices and locations under management, so changes to those affect your monthly total.
Backups
Where backup monitoring is included, we verify that backup jobs are running and alert on failures. Monitoring a backup is not the same as guaranteeing that any particular file or system can be recovered. Recovery outcomes depend on the backup product, the retention configured, and the nature of the failure. Backup and disaster-recovery commitments, if any, are set out in your service agreement.
Security
We apply layered protection, keep systems patched and monitor for alerts. No provider can guarantee that a system will never be compromised or that downtime will never occur, and we do not make that claim. What we commit to is the work described in your agreement, and honest communication when something goes wrong.
Term, billing and cancellation
Managed IT plans are billed monthly in advance. Plans are normally provided under a written 12-month service agreement, or month-to-month at about 7.5% more. A 12-month term renews automatically for another 12 months unless either party gives written notice at least 30 days before the term ends. Month-to-month service is available where agreed in writing and may be ended by the client with 60 days’ written notice. We may change plan rates, including during a fixed term, by giving at least 30 days’ written notice; separately, charges change as users, devices or add-ons are added or removed. Any amount owed if a fixed term is ended early is set out in your service agreement, and where your service agreement differs from this summary, the agreement governs. On termination we will provide reasonable assistance in handing over documentation and administrative access, and will remove our management software from your devices.
Regulated environments
For clients handling protected health information or other regulated data, a Business Associate Agreement or equivalent is executed separately before that data is handled. Compliance support is quoted separately and does not by itself make your organisation compliant — it supports the controls and documentation you are responsible for maintaining.
Used PC Marketplace (consignment)
We sell used computers on consignment. We pick up the seller's machine, inspect it, clean it, wipe the previous owner's data, install a fresh copy of Windows, photograph it and list it. We do not buy machines outright. The consignment agreement is signed electronically at pickup. The seller may withdraw the machine at any time before it sells, at no charge. HRG's business insurance covers consigned machines against loss or damage while they are in our care.
If a machine is still unsold after 60 days, the seller can pick it up, we can return it within our free-pickup area, or we can agree a new price together.
Commission: 15% of the sale price, $50 minimum. The seller is paid 14 days after the buyer receives or picks up the machine, by check or bank transfer, or may choose trade-in credit equal to the payout, valid for 12 months toward a repair or upgrade.
Buyers get a 30-day warranty: we repair or replace a failed part, and refund the purchase if it can't be fixed. There are no change-of-mind returns.
Insured shipping: $35 laptop · $99 desktop · continental US. Over $1,500: shipping by quote — signature required, fully insured. Free local pickup or delivery near Dawsonville — we'll arrange a time.
Custom PC builds
Custom builds are no longer offered. If we built your PC, its warranty below still applies.
Your 1-year limited workmanship warranty
For a full year after you receive your build, if something goes wrong because of how we assembled it, we make it right — diagnosis and labor on us.
Covered
- Assembly and workmanship faults — a loose connection, a poorly seated part, a mounting or cabling issue.
- Diagnosing a hardware problem and, where it's our workmanship, fixing it at no charge.
- Help filing a manufacturer claim on any part that fails — we handle the back-and-forth for you.
Not covered
- Accidental damage, drops, spills, power surges, or anything that happens after it leaves us.
- Software you install, operating-system changes, or malware picked up online.
- Normal wear, or upgrades and part swaps done by someone other than us.
Every part keeps its manufacturer warranty
The components inside your build carry their own manufacturer coverage on top of ours — and those often run far longer than a year. Graphics cards, power supplies, and storage in particular tend to carry multi-year warranties straight from the maker.
- Typical coverage runs from 2 to 5 years depending on the part and brand — SSDs and power supplies are often the longest.
- If a part fails within its manufacturer window, we help you file the claim and get it replaced, even after our own year is up.
- Your spec sheet lists exactly what's in your machine, so registering or claiming a part is straightforward.
If a part arrives dead
Once in a while a brand-new component is faulty out of the box. It's rare, and it's on us to sort out.
- If a part fails in the first 30 days, we replace it and cover the labor — you're not chasing a manufacturer during that window, we are.
- We catch most of these during burn-in before your machine ever ships, which is the whole point of testing every build under load.
Want coverage past year one?
If you bought an extended labor warranty with your build, it carries our workmanship coverage through years two and three — and it keeps our diagnosis-and-labor promise going well past the first year while your parts stay under their own manufacturer warranties.
Questions about a build or a warranty claim?
We're real people in Dawsonville, and we'd rather you ask than wonder. Reach us any time:
Email: [email protected]
Phone: (706) 203-2563
Warranty
Repairs
If an issue we repaired returns within 30 days due to the same root cause, we will re-examine and resolve it at no additional charge. This warranty does not cover new issues, physical damage that occurs after service, or problems caused by third-party software, user error, or power events (surges, outages).
Custom builds
Custom builds are no longer offered. If we built your PC, see the Custom PC builds section for its warranty.
What the warranty does not cover
- Physical damage after delivery (drops, spills, mishandling)
- Damage from power surges, overclocking, or unauthorized modifications
- Normal wear and fan degradation over time
- Software issues, Windows corruption, or virus infection after delivery
- Components purchased and supplied by the client
Used PCs from our marketplace
See the Used PC Marketplace section for the buyer warranty.
To make a warranty claim, contact us at [email protected] or call (706) 203-2563.
SMS communications
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Affiliate links
Our Gear page and other pages may contain affiliate links to products we recommend. If you purchase through one of these links, we may earn a small commission at no extra cost to you. This does not influence what we recommend — we only list gear we actually use or trust.
Limitation of liability
Howard Resource is not liable for indirect, incidental, or consequential damages arising from the use of our services or website. Our liability is limited to the amount paid for the specific service in question.
Changes to these terms
We may update these terms occasionally. The date at the top of this page reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised terms.
Contact
Questions about these terms? Email us at [email protected] and we'll get back to you promptly.