When people hear "managed IT," they picture a corporate IT department — enterprise software, help desk tickets, a floor of cubicles. That's not what small business IT looks like, and it's not what we do.
What small business IT actually is
It's having someone you can call when something breaks. It's someone watching your machines so you don't have to think about updates, antivirus, and backups. It's someone who set up your system and actually knows how it's configured — so when something goes wrong, they're not starting from scratch.
For most small businesses, that's the whole thing. One person or company who handles the tech so you don't have to.
Signs you need IT support
- You've lost data before. Or you're worried about losing it. If you don't have a verified, automated backup running right now, you're one hardware failure away from a serious problem.
- Your computers slow you down. If your staff is waiting on machines to load, dealing with crashes, or working around broken software — those are lost hours every day. They add up.
- You're patching things yourself. Installing updates, managing antivirus, troubleshooting network issues. That's time you're spending on something that isn't your actual job.
- You've had a security incident. A phishing email that worked, a virus, an account compromise. One incident is a warning. Two means the underlying issues haven't been addressed.
- You're growing. Adding employees means adding devices, accounts, permissions, and complexity. The right time to set things up properly is before it gets complicated — not after.
Signs you probably don't need a monthly plan
- You're a solo operation with one or two computers
- You're comfortable handling your own tech and just need someone to call when something breaks
- Your business doesn't depend heavily on your computers being up
In those cases, a break-fix arrangement — where you call when something's wrong and pay for the work — is probably fine. Our $79/month Starter plan exists for people who want just a bit more coverage than that.
What to ask before hiring anyone
Ask them to explain what they'd actually do in month one. Ask what happens when something breaks at 8pm. Ask whether you're signing a long contract. Ask who you call and what the response time is. The answers tell you a lot.
Our answers: we start with a full audit of your setup, you call (706) 203-2563 directly, there's no long-term contract, and most issues are resolved same day. See our plans →