There are a lot of people who will build you a custom PC. Some of them do excellent work. Others put parts together without checking compatibility, skip stress testing, and disappear when something goes wrong. Here's what to look for.
Ask about their testing process
Any builder worth their rate stress-tests every machine before it ships. This means running the CPU and GPU under sustained load, checking temperatures, running memory tests, and verifying storage health. It typically takes several hours. If a builder can't tell you what their test process looks like, they probably don't have one.
We run every build through full stress testing before it leaves. If something's going to fail early, it fails here — not after you've unpacked it and set it up.
What's the warranty?
A one-year parts and labor warranty is the baseline. Shorter than that, and the builder doesn't have much confidence in their work. Watch out for warranties that only cover parts — labor is where most of the cost is if something needs to be fixed.
Do they know the parts?
Ask why they're recommending specific components. A builder who knows what they're doing can explain the tradeoffs — why this CPU pairs well with this GPU, why they chose this case for its airflow, why a 750W PSU makes more sense than a 650W for this build. Vague answers like "it's good quality" aren't enough.
Can you reach them after the sale?
This matters more than most people realize. Custom PC builds can have questions — what drivers do I install, how do I update the BIOS, something is making a noise. A builder who gives you their direct phone number and actually answers it is worth a premium over one who routes you through a support ticket system.
Are the prices honest?
Look up the parts. GPU prices, CPU prices, and RAM prices are all publicly available on Amazon and Newegg. A fair builder charges parts cost plus a reasonable labor rate. If the markup is 40%+ over parts, you're paying for marketing, not craftsmanship.
We list our parts and labor separately on every quote. You know exactly what you're paying for. Find your build →